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Terms & Conditions

Complete terms and conditions governing your use of Lunarz services

Last Updated: January 4, 2025

Introduction

Welcome to Lunarz! These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Lunarz regarding your use of our website, services, and products.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

Company Information

Company Name: Lunarz

Business Address: 741, SATYA NARAYAN PALLY, DAKSHIN BEHALA ROAD, Sarsuna, South 24 Parganas, Kolkata, West Bengal, 700061, India

Email: lunarz.info@gmail.com

Phone: +91 9432436470 / +91 7756945372

Website: lunarz.in

Acceptance of Terms

By using our website or services, you confirm that:

  • You are at least 18 years old or have parental consent
  • You have the legal capacity to enter into binding agreements
  • You will comply with all applicable laws and regulations
  • All information provided by you is accurate and truthful
Our Services

Lunarz provides:

  • Custom apparel design and printing services
  • Ready-to-wear clothing and accessories
  • Online design tools and customization platform
  • E-commerce website and mobile application
  • Customer support and order management
  • Shipping and delivery services
User Accounts

Account Creation

To access certain features, you must create an account with accurate information. You are responsible for maintaining the confidentiality of your account credentials.

Account Security

  • Use a strong, unique password
  • Do not share your login credentials
  • Notify us immediately of any unauthorized access
  • Log out from shared or public devices

Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activities.

Prohibited Uses

You agree not to use our services for:

  • Any unlawful purpose or to solicit unlawful acts
  • Violating any international, federal, provincial, or state regulations or laws
  • Infringing upon or violating intellectual property rights
  • Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating
  • Submitting false or misleading information
  • Uploading viruses or malicious code
  • Collecting or tracking personal information of others
  • Spamming, phishing, or similar activities
  • Interfering with or circumventing security features
  • Creating multiple accounts to evade restrictions
Content Guidelines

User-Generated Content

When uploading designs or content, you must ensure:

  • You own the rights to the content or have proper authorization
  • Content does not infringe on third-party intellectual property
  • Content is not offensive, discriminatory, or inappropriate
  • Content complies with applicable laws and regulations

Prohibited Content

We do not allow content that contains:

  • Hate speech, violence, or discrimination
  • Copyrighted material without permission
  • Trademarked logos or brands without authorization
  • Adult or sexually explicit content
  • Political or religious content that may be offensive
  • Content promoting illegal activities
Orders and Payments

Order Process

  • All orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel orders
  • Order confirmation does not guarantee acceptance
  • Prices are subject to change without notice

Payment Terms

  • Payment is required at the time of order placement
  • All prices are in Indian Rupees (₹) and include applicable taxes
  • We accept various payment methods as displayed at checkout
  • Failed payments may result in order cancellation

Pricing Errors

In case of pricing errors, we reserve the right to cancel orders and issue full refunds, even after payment confirmation.

Intellectual Property Rights

Our Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Lunarz and is protected by copyright, trademark, and other intellectual property laws.

User Content License

By uploading content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display your content solely for the purpose of providing our services.

Copyright Infringement

We respect intellectual property rights and will remove infringing content upon receiving valid DMCA takedown notices. Repeat infringers may have their accounts terminated.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

Disclaimers and Warranties

Service Availability

We strive to maintain continuous service availability but do not guarantee uninterrupted access. Services may be temporarily unavailable due to maintenance, updates, or technical issues.

Product Quality

While we maintain high quality standards, colors and appearance may vary slightly from digital representations due to monitor settings and printing processes.

Third-Party Services

We use third-party services for payments, shipping, and other functions. We are not responsible for the performance or policies of these third parties.

Limitation of Liability

To the maximum extent permitted by law, Lunarz shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits, data, or business opportunities
  • Service interruptions or delays
  • Third-party actions or omissions
  • Unauthorized access to your account
  • Errors in content or pricing

Our total liability shall not exceed the amount you paid for the specific product or service giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Lunarz, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

  • Your use of our services
  • Violation of these Terms
  • Infringement of third-party rights
  • Your uploaded content or designs
  • Any fraudulent or illegal activities
Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through:

  • Email notification to registered users
  • Prominent notice on our website
  • In-app notifications

Continued use of our services after changes constitutes acceptance of the modified Terms.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Lunarz regarding the use of our services and supersede all prior agreements and understandings.

Contact Information

For questions about these Terms and Conditions, please contact us:

Email: lunarz.info@gmail.com

Phone: +91 9432436470 / +91 7756945372

Address: 741, SATYA NARAYAN PALLY, DAKSHIN BEHALA ROAD, Sarsuna, South 24 Parganas, Kolkata, West Bengal, 700061, India

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST