Refund Policy
Your satisfaction is our priority. Learn about our return and refund process.
Last Updated: January 4, 2025
At Lunarz, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a straightforward return and refund process within our policy guidelines.
This Refund Policy outlines the conditions and procedures for returns, exchanges, and refunds for products purchased from Lunarz.
You have 7 days from the date of delivery to initiate a return.
The return window starts from the date you receive your order. After 7 days, we cannot accept returns unless there is a manufacturing defect or error on our part.
✓ Returnable Items
- Standard products in original condition
- Items with original tags and packaging
- Unused and unwashed products
- Products without any damage or stains
- Items that don't fit (size exchanges available)
✗ Non-Returnable Items
- Custom/personalized products (unless defective)
- Items with uploaded designs or custom text
- Products that have been worn or washed
- Items damaged by misuse or normal wear
- Products without original tags or packaging
- Undergarments and intimate apparel
Initiate Return Request
Log into your account and go to "My Orders" or contact our customer support at lunarz.info@gmail.com
Provide Order Details
Include your order number, item details, and reason for return. Photos may be required for quality issues.
Receive Return Authorization
We'll review your request and provide a Return Authorization (RA) number along with return instructions.
Package and Ship
Pack the item securely with the RA number clearly marked. Use the provided return label if applicable.
Processing & Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Our Responsibility
We provide free return shipping when the return is due to:
- Wrong item sent
- Defective or damaged product
- Manufacturing error
- Quality issues
Customer Responsibility
You are responsible for return shipping costs when:
- Changing your mind about the purchase
- Ordering the wrong size
- Item doesn't meet expectations (but is as described)
- Personal preference changes
Processing Time
Refunds are processed within 5-7 business days after we receive and inspect your returned item. You'll receive an email confirmation once the refund is processed.
Refund Method
Refunds will be issued to your original payment method:
- Credit/Debit Cards: 5-10 business days
- UPI/Digital Wallets: 3-5 business days
- Net Banking: 5-7 business days
- Cash on Delivery: Bank transfer (provide account details)
Partial Refunds
Partial refunds may be issued for:
- Items returned without original packaging
- Products with minor damage not reported initially
- Items missing accessories or tags
We offer exchanges for size and color variations (subject to availability). The exchange process follows the same steps as returns, but you'll receive a replacement item instead of a refund.
Note: If the replacement item has a different price, you'll be charged or refunded the difference.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos. We'll provide a full refund or replacement at no cost to you.
Lost or Stolen Packages
If your package is marked as delivered but you haven't received it, please contact us within 48 hours. We'll work with the shipping carrier to resolve the issue.
Bulk Orders
Special return conditions may apply to bulk orders (50+ items). Please contact our sales team for specific terms.
The following fees are non-refundable:
- Original shipping charges (unless we made an error)
- Return shipping costs (unless we made an error)
- Cash on Delivery (COD) fees
- Express shipping upgrades
Our customer support team is here to help with your return or refund questions:
Email: lunarz.info@gmail.com
Phone: +91 9432436470 / +91 7756945372 (Mon-Fri, 9 AM - 6 PM)
Response Time: Within 24 hours
Tip: Keep your order confirmation email and tracking information handy when contacting support for faster assistance.