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Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

Last Updated: January 4, 2025

Introduction

At Lunarz ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.

Information We Collect

Personal Information

We may collect the following personal information:

  • Name and contact information (email address, phone number, mailing address)
  • Account credentials (username, password)
  • Payment information (credit card details, billing address)
  • Order history and preferences
  • Custom design uploads and related content

Automatically Collected Information

We automatically collect certain information when you visit our website:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our website
  • Referring website or source
  • Cookies and similar tracking technologies
How We Use Your Information

We use your information for the following purposes:

  • Process and fulfill your orders
  • Provide customer support and respond to inquiries
  • Send order confirmations, shipping updates, and important notices
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Send promotional emails and marketing communications (with your consent)
  • Prevent fraud and ensure website security
  • Comply with legal obligations
Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and providing customer support.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

  • SSL encryption for data transmission
  • Secure payment processing through trusted providers
  • Regular security audits and updates
  • Access controls and employee training
  • Data backup and recovery procedures
Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your data to another service provider
  • Opt-out: Unsubscribe from marketing communications at any time
  • Cookies: Manage cookie preferences through your browser settings

To exercise these rights, please contact us at lunarz.info@gmail.com.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device.

Essential Cookies

Required for website functionality and cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website.

Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: lunarz.info@gmail.com

Phone: +91 9432436470 / +91 7756945372

Address: 741, SATYA NARAYAN PALLY, DAKSHIN BEHALA ROAD, Sarsuna, South 24 Parganas, Kolkata, West Bengal, 700061, India