Shipping Policy
Fast, reliable delivery to get your custom products to you quickly and safely
Last Updated: January 4, 2025
At Lunarz, we're committed to getting your custom products to you as quickly and safely as possible. This Shipping Policy outlines our delivery options, timeframes, and costs for orders within India and internationally.
All orders are processed and shipped from our facility in Mumbai, Maharashtra.
Standard Products
1-2 business days
Ready-to-ship items from our inventory
Custom Products
2-3 business days
Items with uploaded designs or customizations
Peak Season: During festivals and sale periods, processing may take an additional 1-2 business days due to high order volume.
Shipping Options
Standard Delivery
FREE on orders ₹999+3-5 business days
₹99 for orders below ₹999
Express Delivery
₹1991-2 business days
Available in major cities
Same Day Delivery
₹299Within 6-8 hours
Available in Mumbai, Delhi, Bangalore (orders before 2 PM)
Coverage Areas
Metro Cities (1-2 days)
- Mumbai, Delhi, Bangalore
- Chennai, Kolkata, Hyderabad
- Pune, Ahmedabad, Jaipur
Other Cities (3-5 days)
- All state capitals
- Major district headquarters
- PIN codes serviceable by our partners
Coming Soon: We're working on expanding our shipping to international destinations. Currently, we only ship within India.
Planned International Coverage
We plan to offer shipping to:
- United States and Canada
- United Kingdom and Europe
- Australia and New Zealand
- Middle East countries
Subscribe to our newsletter to be notified when international shipping becomes available.
We work with trusted logistics partners to ensure reliable delivery:
Tracking Information
Once your order ships, you'll receive:
- Shipping confirmation email with tracking number
- SMS updates on delivery progress
- Real-time tracking through our website
- Delivery notification when package arrives
Track Your Order
Log into your account and visit the "My Orders" section to track all your shipments in real-time. You can also use the tracking number directly on our shipping partner's website.
Delivery Attempts
Our delivery partners will make up to 3 delivery attempts:
- First attempt: As per delivery schedule
- Second attempt: Next business day
- Third attempt: Customer can schedule preferred time
- After 3 attempts: Package returned to our facility
Delivery Requirements
- Someone must be available to receive the package
- Valid ID may be required for verification
- Signature confirmation for orders above ₹5,000
- Safe drop-off available in some areas (with consent)
Address Accuracy
Please ensure your shipping address is complete and accurate. We're not responsible for delays or non-delivery due to incorrect addresses. Address changes after shipping may incur additional charges.
Weather and Natural Disasters
Deliveries may be delayed due to severe weather conditions, natural disasters, or other circumstances beyond our control. We'll keep you updated on any delays.
Remote Areas
Delivery to remote or difficult-to-access areas may take additional time. Extra charges may apply for special delivery requirements.
Bulk Orders
Orders with 50+ items may require special handling and extended processing time. We'll contact you with specific delivery arrangements.
Damaged Packages
If your package arrives damaged, please don't accept the delivery and contact us immediately. If you've already accepted it, take photos and contact us within 24 hours.
Lost Packages
If your package is marked as delivered but you haven't received it, please:
- Check with neighbors and building security
- Look for safe drop-off locations
- Contact us within 48 hours
- We'll investigate with our shipping partner
Need help with your shipment? Our customer support team is here to assist:
Email: lunarz.info@gmail.com
Phone: +91 9432436470 / +91 7756945372 (Mon-Fri, 9 AM - 6 PM)
WhatsApp: +91 9432436470 / +91 7756945372 (Quick support)
Pro Tip: Keep your order number and tracking information handy when contacting support for faster assistance.